MeanBuy - Frequently Asked Questions

FREQUENTY ASKED QUESTIONS

About MeanBuy

What makes MeanBuy so different from all the other online shopping websites out there?

MeanBuy literally represents the ‘mean’ price offered for a product of your choice, by providing different prices for the same product, ranging from the highest retail price down to the lowest discounted price. If you look through the website, you’ll notice a variation in the price for every product as you choose from the given delivery dates, thus giving you the freedom to choose how much you wish to pay for the product. Your chosen price will never be higher than the highest retail price, and choosing a lower price will guarantee that you are saving on your shopping.

What is the ‘Price Slider’?

The ‘Price Slider’ is an innovative new tool exclusively brought to the Indian e-commerce industry by MeanBuy.in. Using the tool, customers can scroll along a horizontal bar to view the varying price of a product based on the changing delivery dates. It allows you, the consumer, to have control over the price that YOU want to pay, for the product that You choose to purchase, on YOUR chosen date of delivery.

How long the products are listed on MeanBuy?

Products will be on sale on the website anywhere from a few hours to a few weeks. The availability of a product depends on how many people have placed an order for a price on a certain delivery date. Orders will only be accepted when the product is in stock. Popular products will be restocked as soon as supplies are replenished.

Are you sure that I will always receive the products I have ordered, even if the delivery date I have chose is quite far ahead?

Of course! Only the products that are currently in stock will be available for sale on the website. Products that are no longer in inventory will clearly be listed as out of stock, thus making all purchases clear and confirmed.

How can MeanBuy contribute to my savings?

Most other websites offer a constant price for a product, varying only during sales or with the application of coupon codes. Meanbuy.in offers a range of prices for the same product, all year round. The prices vary based on the delivery date that you choose, empowering you to choose a price that suits you best. You’ll save money on everything you buy, always getting more bang for your buck.

Where do MeanBuy products come from?

We always make sure to find the very best for our customers. Our products are procured from trusted manufacturers and authorized dealers. We have stringent quality checks put in place before anything is sold on the website.

How does MeanBuy handle any authenticity issues with the products?

Though we are very strict about the quality of our products, and feature products only from verified sources, we understand that there my exceptions and occurrences of issues related to authenticity of some products. We take any and all complaints from our customers seriously and will properly investigate the situation in order to deal with it fairly.

Are my transactions secured with Meanbuy?

Yes, they are 100% secure. It is of utmost importance to us to provide safe and secure transactions for our buyers. We are tied up with the most reliable, secure payment gateway, PayU. Every transaction is handled directly by the bank.

What if my package is not delivered?

MeanBuy is tied up with renowned and trusting logistics partners, who provide the status on each and every transit stage. We’ll be watching your package as it makes its way to you, and, in the rare case that something goes wrong, we’ll do everything we can to ensure that we have another package sent out to you at the earliest.

Shipping

How much is your shipping charge?

Shipping charge? Those words don’t exist on MeanBuy! We don’t charge anything to ship our products. Although, in case of certain lower valued products and returns or exchange, shipping charges may be applicable.

How much is the shipping time at MeanBuy?

Once you choose your price and delivery date on the slider, you’ll get an intimation of the same. The product will be dispatched so that you get your delivery on your chosen date.

How can I track my order?

Every package has a unique tracking number. You can check the status of your package on the ‘My Orders’ page. Click on ‘My Orders’, where you will find all details specific to your orders, such as the tracking number, delivery date, product type, etc. Click ‘Track Package’ below your order and you will find the current status of your package. If you fail to find the status of your package, get in touch with us at orders@meanbuy.in or call or send us a WhatsApp message on +91 7093427583, keeping your order number and tracking ID handy.

Where do MeanBuy products come from?

We always make sure to find the very best for our customers. Our products are procured from trusted manufacturers and authorized dealers. We have stringent quality checks put in place before anything is sold on the website.

Returns

Can I return a product?

Sure. You can return a product within 7 days of the date of delivery. All products are covered by a 100% money back guarantee, as long as it’s an eligible return request in accordance with our RETURN POLICY.

What is the return period?

The return request needs to be raised within 7 days of the receipt of the product.

How can I return a product?

All you need to do is call us or send us a WhatsApp message at +91 7093427583, or send us an email at return@meanbuy.in, making sure to include your order number and a detailed reason for returning. Once your return request is approved, the return process will be initiated.

How will I get my money back after a return?

The refund will be made in the same manner as you made the payment at the time of purchasing the product. For COD payments, refunds will be done via online transfer.